Quality Survey Results 2016
Here is a summary of our Quality Survey Results for 2016. The Survey showed an overall satisfaction rate of 85%. Some of the comments made by our Service Users and relatives are listed below:
| "Never know any of them (Carers) be less then polite and listen to me" |
| "They always wear Elmar's uniform and badges" |
| "Excellent service and personal cares" |
| "Very supportive of Mum and Dad" |
| "Elmar staff have excellent relations with Jean and Brian. They look forward to Elmar visits" |
| "Very happy with service and staff who are always helpful and cheerful. Well done!" |
| "Excellent , punctual and reliable service" |
|
"Very good service from professional Company" |
| "Any issues fully resolved with full satisfaction" |
| "Elmar, in my opinion, is an excellent Company and I and Mum are more than satisfied with care |
| received" |
| "Excellent service. The ladies do a brilliant job. Because you do such a good job for Marion that is |
| why I asked if you could take care of Derek at Crossflatts" |
| "I am very happy with the service and would recommend to a third party" |
| "Leanne and Michelle are very very good. The others are also good" |
| "They are polite and always talking to Roger" |
| "I have never had to wait" |
| "Always punctual" |
| "We are generally happy with the Service" |
| "The service we receive mostly meets our expectations" |
| "We find the Carers are polite and respectful" |
| "I usually get a smile and pleasant good morning" |
If you wish a full copy of the report, please get in touch.
